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Frequently asked questions

10 most commonly asked questions

From what’s included in the price of your luxury cruise to what you should pack for your holiday, you’ll find answers to the 10 most common questions we’re asked by our guests here. Need further help? Reach out to our team for assistance.

You may arrange for visitors to join you on board. To organize a visit, please speak to our team in the US at (1 857) 444-4703 who will arrange for the required paperwork to be completed.

Visitors will be required to pay for any food and drinks consumed on board.

Emerald Cruises is not responsible for passport, visa requirements, entry, health, or other requirements of the countries visited, or for any loss sustained by you for failing to comply with laws, regulations, orders, or requirements of the countries we visit.

No, this will be your responsibility to organize. However, your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances.

We do work with TripMate for guests to purchase their own insurance. Learn more

We have no problem with guests purchasing alcohol for consumption in their rooms. However, we do ask that personal drinks are not consumed in the communal areas of our Star-Ships and luxury yachts.

Our virtual ship tours aren’t currently available, but you can discover what to expect before booking by viewing our detailed collection of videos covering the Star-Ships and luxury yachts in our fleet.

View our fleet of Star-Ships
View our fleet of luxury yachts

Once you’ve found your perfect cruise, you can call our dedicated cruise experts on (1 857) 216-7413 and we will assist you with the booking process.

For more information, please see our brochures here.

  • Breakfast: 07:00 – 09:00
  • Lunch: 12:00 – 14:00
  • Dinner: 19:00 – 21:00

Full timings are provided in the daily program.

We recommend casual and comfortable clothing. For sightseeing and walking tours, you’ll need comfortable shoes. For the winter months, you may need warmer clothing.

Dinner is informal, but on certain evenings such as the Welcome and Farewell Dinners, you are welcome to dress up.

We include transfers to and from your ship, gourmet meals, a selection of drinks with lunch and dinner, on board Wi-Fi, some shore excursions, port charges, and onboard gratuities.

For full details, please see our brochures here.

If you have a serious medical condition, we recommend consulting your GP before booking. Your GP will provide information regarding any and all vaccinations required to visit destinations on your itinerary.

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